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What bull88 Does With Your Personal Data

When you open an account or make a deposit — whether through Touch 'n Go eWallet, Boost, or GrabPay — certain personal data passes through our system.

Data collected only for account and payment purposesNo selling of personal data to third partiesYou can request access or deletion at any timeApplies to all Malaysia accounts
bull88 What bull88 Does With Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review the data we hold on your account, request a correction or ask us to delete your information, reach out through any of the channels below. Our support team handles data requests alongside general account queries — just mention that your message is a privacy request so it gets routed correctly. Players in Petaling Jaya and across Malaysia can submit requests in English.

Team online

Live Chat

Start a live chat session from within your account dashboard. State that it is a privacy or data request and we will escalate it to the right team.

Email Support

Send your data request by email. Include your registered account username and the specific action you need — access, correction or deletion.

Account Settings

Some data preferences, including marketing opt-outs and cookie settings, can be updated directly inside your account without contacting support.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply security measures at the account and transaction level to reduce the risk of unauthorised access. Here is how the key areas of data handling work in practice on bull88.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to understand which sections of the lobby you visit. You can adjust cookie preferences via the banner shown on your first visit or inside account settings.

Payment Data Security

Transaction data from Touch 'n Go eWallet, Boost and GrabPay passes through encrypted connections. We do not retain full wallet credentials; only a transaction reference is logged against your account record.

Data Retention

Account records are kept while your account remains active and for a period after closure as required under applicable Malaysia law. Once the retention period expires, data is deleted or anonymised.

Requesting Changes

You can request access to your data, ask us to correct an inaccuracy or ask for deletion. Submit the request via live chat or email with your username and we will respond within a reasonable period.

Common Questions About Your Privacy on bull88

These are the data and privacy questions we hear most often from Malaysia account holders. If your question is not covered here, contact us directly through live chat or email.

We collect your name, email address, phone number and date of birth at registration. We also log account activity such as login sessions and transaction records to operate your account securely.

We do not store your full e-wallet credentials. When you transact via Touch 'n Go eWallet, Boost or GrabPay, only a transaction reference is saved against your account; wallet login details remain with the respective payment provider.

Yes. Submit a deletion request via live chat or email using your registered account username. We will process it in line with applicable Malaysia law, which may require us to retain certain records for a defined period.

Contact us through live chat or email and request a data access summary. Label your message as a privacy request and include your username so we can locate your account records promptly.

We share data only with payment processors and fraud-prevention services where it is necessary to complete your transaction or secure your account. We do not sell personal data to third-party marketers.

You can update your marketing preferences directly inside account settings at any time. Alternatively, contact support and ask to be removed from any email or notification list — changes take effect promptly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.